"e;Impeccably researched and astoundingly insightful, The Root Cause reveals how to go from 'putting out fires' to finding true, lasting solutions . . . A must-read guide for executives and leaders at any stage of their career!"e; -Marshall Goldsmith, Thinkers50 #1 Leadership Thinker and #1 New York Times bestselling author of TriggersBusinesses large and small have their day-to-day operations disrupted by new and unforeseen circumstances. Typically, these disruptions manifest themselves in many forms, such as disappointing top-line results, low employee engagement, the war for talent, a lack of creativity and innovation, eroding profit margins, price wars, fraud, and ethics violations.Such unintended and unwanted effects are mere symptoms of a dysfunctional business system. That means their root causes are inherent to that system s design, structure, or organization, implementation or operation, maintenance, and management, which are all exclusive executive responsibilities. Until executives adapt and adjust their business systems accordingly, these problems will keep recurring-prompting the erroneous belief they are without solution.In this groundbreaking guide, change-management consultant Hans Norden challenges you to rethink your approach to solving stubborn enterprise-wide problems by demonstrating that real solutions are in fact readily available. Rather than prescribing HOW to solve a dysfunctional system s countless symptoms, he describes WHY systemic problems occur and keep manifesting in one form or another. Once you understand the principles that explain and predict the outcome of your decision-making process, you will forge ahead with purpose and confidence, feeling empowered to solve stubborn systemic problems with authentic and lasting solutions.You ll gain expert invaluable insight into:Why change initiatives require a form of leadership different from routine operations.Why diagnosing systemic problems makes all the difference in the successful outcome of change management initiatives, including changing strategic direction.Why recognizing behavioral patterns-such as human error-prevents unnecessary friction and conflict, and enhances business performance.Why growing bottom-line results tends to erode a business system s sustainable performance.Why developing a business system s capability and capacity enhances its sustainable performance.Why neither people nor technology can outperform a business system s capability and capacity.Why the existence of net profits doesn t necessarily constitute success and vice versa.Whether you ve been running your organization for years or you re an up-and-coming C-suite leader, a trusted advisor or financier, with The Root Cause, you have everything you need to help create and deliver authentic solutions to drive sustainable success for years to come.

"e;Impeccably researched and astoundingly insightful, The Root Cause reveals how to go from 'putting out fires' to finding true, lasting solutions . . . A must-read guide for executives and leaders at any stage of their career!"e; -Marshall Goldsmith, Thinkers50 #1 Leadership Thinker and #1 New York Times bestselling author of TriggersBusinesses large and small have their day-to-day operations disrupted by new and unforeseen circumstances. Typically, these disruptions manifest themselves in many forms, such as disappointing top-line results, low employee engagement, the war for talent, a lack of creativity and innovation, eroding profit margins, price wars, fraud, and ethics violations.Such unintended and unwanted effects are mere symptoms of a dysfunctional business system. That means their root causes are inherent to that system s design, structure, or organization, implementation or operation, maintenance, and management, which are all exclusive executive responsibilities. Until executives adapt and adjust their business systems accordingly, these problems will keep recurring-prompting the erroneous belief they are without solution.In this groundbreaking guide, change-management consultant Hans Norden challenges you to rethink your approach to solving stubborn enterprise-wide problems by demonstrating that real solutions are in fact readily available. Rather than prescribing HOW to solve a dysfunctional system s countless symptoms, he describes WHY systemic problems occur and keep manifesting in one form or another. Once you understand the principles that explain and predict the outcome of your decision-making process, you will forge ahead with purpose and confidence, feeling empowered to solve stubborn systemic problems with authentic and lasting solutions.You ll gain expert invaluable insight into:Why change initiatives require a form of leadership different from routine operations.Why diagnosing systemic problems makes all the difference in the successful outcome of change management initiatives, including changing strategic direction.Why recognizing behavioral patterns-such as human error-prevents unnecessary friction and conflict, and enhances business performance.Why growing bottom-line results tends to erode a business system s sustainable performance.Why developing a business system s capability and capacity enhances its sustainable performance.Why neither people nor technology can outperform a business system s capability and capacity.Why the existence of net profits doesn t necessarily constitute success and vice versa.Whether you ve been running your organization for years or you re an up-and-coming C-suite leader, a trusted advisor or financier, with The Root Cause, you have everything you need to help create and deliver authentic solutions to drive sustainable success for years to come.